Beacon Rescue
Help is just a call away with Beacon Rescue!
Call 800 2407 directly or request assistance straight from your Beacon Buddy app
We spend so much time on the road that we deserve the security of knowing there’s help when things go wrong. With Beacon Rescue you have support available 24 hours/day, 7 days a week.
| Service | Details | Things to Note |
| Towing | 3 Tows per policy period | Clients who call for real-time roadside breakdowns will be prioritized over scheduled tows |
| Flat tyre assistance | On-site assistance to change your flat tyre | Serviceable spare tyre, jack and spanners must be provided by the client |
| Fuel Delivery | Delivery of fuel to you should your tank run dry | Cost of the fuel is borne by the customer |
| battery boost | on site assistance to jump start your vehicle | If a new battery is needed they can be provided (usually) the cost of the battery is borne by the customer |
| Locksmith service | A locksmith will be sent to assist you with getting you access | Locksmith fees are borne by the customer |
| Roadside escort | All incidents that require emergency assistance will have a roadside escort dispatched | The agent will wait with your vehicle if you feel comfortable to leave the keys until the tow truck arrives, giving you the opportunity to leave with a third party if you choose. |
Important information!
Beacon Rescue was developed to provide help for Roadside emergencies only. Certain accidents require more complex equipment to tend to their vehicles to ensure further damage is minimized. In these instances, which are known as Recoveries, Beacon Rescue can assist with sourcing the appropriate equipment however this will be at an additional cost that is borne by the customer.
FAQs
1. What can I expect when I request assistance?
When a call is received at the Beacon Rescue Contact Centre, the Call Coordinator will listen to the customer’s concerns and request for service and ask for the customer’s name and Vehicle Registration Number to verify his/her coverage status.
They will then proceed to ask for the customer’s location, nature of the incident/emergency, if there have been any injuries, and if transport is required. Once all the relevant information is acquired, an agent is dispatched, normally the closest unit to the customer’s location. The Beacon Rescue Call Coordinator will also call the customer at regular intervals until assistance arrives.
2. What is the Average arrival time?
It is difficult to provide this clarity as this will vary based on the vehicle’s location, traffic congestion, weather and roadside agent’s proximity. Immediate assistance cannot be provided and should not be expected. Our promise is that you will be kept in the loop during the dispatch process and that we will get someone to you as soon as possible.
3. What if I’m not happy with the Beacon Rescue response time and call an independent provider?
Waiting for help on open roadside can be unnerving and we understand that persons may not want to do this for very long. If the RSA provider is unable to make it to you within a reasonable time, they will indicate this and provide you with an alternative number to try.
If there is an extenuating circumstance that prevents them from getting to you as well, this will be communicated by Dispatch and a number provided as well.
Should you choose to call someone on your own, we cannot guarantee a reimbursement of this expense until the case is reviewed and the additional expense determined to be reasonable and necessary.
4. Are there any restrictions to the service?
The service is provided to vehicles that do not exceed grow weight of 2500 kgs.
5. How do I make a complaint if I’m not satisfied with the service?
Email us at [email protected]
Call us at 223 2266, select Option 4