Customer Care
Beacon Rescue
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Help really is just a call away with Beacon Rescue!

Call 800 2407 directly or request assistance straight from your Beacon Buddy app

(Available on both the Play Store and the Apple Store)

Fast, Safe and Dependable

We spend so much time in our cars and deserve the safety and security of knowing that we’re covered when things go wrong. From getting a flat tyre, to needing a jump-start, to towing your vehicle – Beacon Rescue is available 24 hours a day/7 days a week for the emergency help you need. In the last year alone we provided peace of mind to more than 4,000 customers.

Beacon Rescue roadside assistance highlights

  • TOWING – Unlimited Towing service for accidents and breakdowns (mechanical or electrical) to the nearest police station, repair facility or destination of your choice.
  • FLAT TYRE ASSISTANCE – On-site changing of your flat tyre. You must have a serviceable spare, jack and spanners available.
  • FUEL DELIVERY – If your vehicle runs out of gas or overheats, a Beacon Rescue agent will deliver the appropriate amount of gas, oil, or water needed.
  • BATTERY BOOST – Sometimes our friend or family member can’t get to us in time. A Beacon Rescue agent will be dispatched to jump start your vehicle.
  • LOCKSMITH SERVICE – If you lock your keys in the car, an agent will be sent to assist you in gaining entry to your vehicle.
  • ROADSIDE ESCORT – All accidents that require emergency assistance will have a Roadside Escort dispatched. The agent will wait with your vehicle if you feel comfortable to leave the keys until the tow truck arrives, this gives you the opportunity to leave with a third party and have it handled by the agent. In some cases, the Roadside Escort agent will take you to your chosen destination if vehicle is safe to leave, and then come back to meet the tow truck.

Outstanding Customer Service

For years, we’ve maintained a 98% customer satisfaction rating and continuously look for ways to exceed our customers’ expectations.

More Useful Information

What can I expect when I request assistance?

When a call is received at the Beacon Rescue Contact Centre, the Call Coordinator will listen to the customer’s concerns and request for service and ask for the customer’s name and Vehicle Registration Number to verify his/her coverage status.

They will then proceed to ask for the customer’s location, nature of the incident/emergency, if there have been any injuries, and if transport is required. Once all the relevant information is acquired, an agent is dispatched, normally the closest unit to the customer’s location. The Beacon Rescue Call Coordinator will also call the customer at regular intervals until assistance arrives.

Average Arrival Time

The minimum response time is 25 minutes however, this may vary based on location, traffic, weather, and roadside agent’s proximity. Our promise is that you will be kept in the loop during the dispatch process.

What if I’m not happy with the Beacon Rescue ETA and call an independent provider?

In cases where a customer is required to wait longer than one hour and thirty minutes, we will reimburse the customer once all bills are provided. The same applies should there be an instance of excessive delays when a customer shuts down at night or in an unsafe area.

Are there any restrictions?

The service excludes ‘H’ registered vehicles and any vehicle exceeding 1.5 tonnes net weight.

Bad customer experience with the roadside service?

While we hope that this will never be the case, we are here to listen to your concerns and use the feedback to make the experience better.

Call our Customer Experience team at 225 1194, or send us an email.

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