Beacon Rescue
Help is just a call away with Beacon Rescue!
Call 800 2407 directly or request assistance straight from your Beacon Buddy app.
We spend so much time on the road. It’s only right to have reliable help when things go wrong. With Beacon Rescue, support is available 24 hours a day, 7 days a week.
What services are available to you?
| Service | Details | Important Information |
| Towing | 3 Tows per policy period | Clients requesting real-time roadside assistance will be prioritized over scheduled tows. |
| Flat tyre assistance | On-site assistance to change your flat tyre | A serviceable spare tyre, jack, and spanners must be provided by the client |
| Fuel Delivery | Delivery of fuel to you should your tank run dry | Fuel costs are borne by the customer. |
| battery boost | on site assistance to jump start your vehicle | If a new battery is needed, one can usually be provided. The cost of the battery is borne by the customer. |
| Locksmith service | A locksmith will be sent to assist you with getting you access | Locksmith fees are borne by the customer |
| Roadside escort | All incidents that require emergency assistance will have a roadside escort dispatched | If you’re comfortable leaving the keys, the agent will stay with your vehicle until the tow truck arrives, giving you the option to leave with a third party. |
Important information!
Beacon Rescue is designed to assist with roadside emergencies only. Some accidents require specialized equipment to safely handle the vehicle and prevent further damage. These cases are known as RECOVERIES. Recoveries can be supported by Beacon Rescue, but sourcing the necessary equipment will incur an additional cost, which is borne by the customer.
FAQs
1. What can I expect when I request assistance? When you call the Beacon Rescue Contact Centre, the Call Coordinator will:
· Verify your coverage using your name and Vehicle Registration Number.
· Ask for your location, incident details, injuries (if any), and transport needs.
· Dispatch the closest available agent to your location.
· Keep you updated at regular intervals until help arrives.
2. What is the average arrival time? Arrival times vary depending on location, traffic, weather, and agent proximity. Immediate assistance cannot be guaranteed, but you will be kept informed throughout the process.
3. Can I call an independent provider if I’m unhappy with the response time? You may contact another provider if necessary. If you do, Beacon Rescue cannot guarantee reimbursement until the case is reviewed, and any extra expense deemed reasonable. Dispatch will always communicate delays and provide alternative contacts if available.
4. Are there any service restrictions? Yes. Beacon Rescue services vehicles weighing up to 2,500 kg.
5. If unsatisfied with the service, how do I make a complaint?
· Email: [email protected]
· Call: 223-2266, Option 4